Frequently Asked Questions
About Getting Care
Do you see pediatrics?
Absolutely! We see patients of all ages. Family practice is care throughout the lifespan. For specialized needs, we will you refer you to a specialist.
Do you accept walk-ins?
Country Doctor Community Clinic and Carolyn Downs Family Medical Center are not walk-in clinics. However, walk-in patients can be triaged by our nurses and potentially worked in between scheduled appointments. Scheduled appointments will take priority. Due to the unpredictability of walk-in volumes, you may end up with a long wait. Our After-Hours Clinic operates on a walk-in basis only and is open daily to serve you — weekdays, 6–10 p.m, and weekends, noon–10 p.m.
What should I bring to my appointment?
Please bring your insurance cards, medical coupons (if any), previous medical records and immunization records and your current address and phone number. New patients must bring the completed registration form. (Click here to download registration form).
What if I am late or miss my appointment?
If you are more than 15 minutes late to your appointment you may be asked to reschedule. We will do our best to see you, but the scheduled appointments will take priority; you may end up with a long wait time.
How do I get my prescriptions refilled?
Please call your outside pharmacy to request refill(s) for all prescriptions filled outside of CDCHC. If the prescription is from our in-house pharmacy, please call one of our pharmacy lines to request your refill. For Country Doctor Community Clinic pharmacy, call (206) 299-1618. For Carolyn Downs Family Medical Center pharmacy, call (206) 299-1935. Please allow 48-72 hours to refill your medication. You may need to make an appointment or obtain lab work for your refill(s).
How do I get my lab, X-ray, or ultrasound results?
We will contact you regarding all testing reformed at our office. If you have not heard from our office about your lab results, please call our main number.
How do I obtain my medical records?
If you need your medical records sent or received, please fill out a Medical Records Release of Information Form. You can download the form from this site or request a form from your clinic's Front Desk or from your medical assistant. You can also make your request directly from our Medical Records Department.
About Insurance and Payment
What kinds of insurance do you accept?
CDCHC accepts most forms of insurance, including Medicaid and Medicare. Please contact us if you have specific concerns about your insurance coverage.
What if I don’t have insurance?
Don't hesitate to get the medical care you need, regardless of your insurance coverage. Our insurance eligibility specialists will be happy to help you investigate your options for coverage. Uninsured patients will be charged on a sliding scale, based on family size and income.
Who is eligible for Washington Apple Health/Medicaid?
Any U.S. citizen or eligible resident who earns less than 138 percent of the Federal Poverty Level (FPL), representing an annual income of $16,100 for one person, will be eligible for Washington Apple Health / Medicaid. Low-income individuals/families and small businesses may be eligible for subsidies and/or tax credits to pay for their health insurance plan through the Health Benefit Exchange.
What information do I need to apply?
You will be asked to supply the following information about yourself and family members: Social Security numbers, birthdays, income information for all adults and all minors age 14 or older, and Information about health insurance available to your family. Legal immigrants should provide a foreign passport, alien, or other immigration numbers.
How can I learn more about getting insurance?
Our insurance eligibility specialists are the experts. If you are a patient at Carolyn Downs Familty Medical Center, please call (206) 299-1947. If you are a patient at Country Doctor Community Clinic, please call (206) 299-1627. You can also find helpful information at: King County Public Health and Washington Healthplanfinder.
What if I get insurance? Do I need to change providers?
If you become insured, we hope you will allow us to continue to provide your health care. The more insured patients we see, the easier it is for us to maintain our mission of providing care to those without insurance.
Do you offer interpretation services?
Yes. Many of our clinic staff members are bilingual (English/Spanish). We will arrange for interpretation of other languages as needed.
How do you accommodate patients with disabilities?
All our clinics are accessible to disabled persons. We provide additional accommodations for persons with disabilities on request. To request accommodations, please contact Carolyn Downs Family Medical Center at (206)299-1900 or Country Doctor Community Clinic at (206)299-1600.
Do you offer TDD Relay Service?
The hearing and speech impaired may make appointments at our clinics by calling the Washington State TDD Relay Service at 1-800-833-6388. There is no charge to use the relay service.
About the Patient Portal
What should I do if I forget my password?
- Go to countrydoctor.organd click on Patient Portal. Then click on the Sign In button, which will take you to the portal login page.
- Click on the blue link “Need help with your username or password?” located under the username and password fields.
- Choose ONE of the first two options:
“I have my username” – if you remember your username
“I’m having problems signing in” – if you don’t remember your username
Enter the required information (this information must exactly match the information your clinic had when you originally enrolled in the portal)
- Click “Next”
- If the information provided matches, you will receive an email instructing you how to change your password and other security information
- If this does not work, call 206-299-1612 for assistance
What if I don’t know my username? I can’t figure out how to reset it.
You will not be able to reset your username, however, if you follow the steps above (choosing “I’m having problems signing in”) and get to the point where you are asked to reset your password and other security information, your username will display at the top of that screen. Write this down exactly as it displays, as it is case sensitive!
What if my account gets locked?
If you enter your password incorrectly four times, your patient portal account will lock. It should automatically unlock after approximately 30 minutes.
Why can’t I see my lab results?
- Your lab results won’t display in you portal account until:
- Your provider has reviewed and signed off on them (usually happens within 1-3 business days)
- You will also need to request your health record to get the most up-to-date records transferred from your chart into your portal account (you will receive an email once this is completed).
Request your health record by hovering over the My Chart tab and selecting the Request Health Record option.
Why doesn’t the information in My Chart seem complete/updated?
You must request your health record via My Chart for the most up-to-date records to be transferred to your portal account. You must do this every time that you want your chart updated (you will receive an email once this is completed)
Why am I unable to view the document that my care team sent to my portal account?
Most of the documents sent to your portal account are PDFs and viewed using Adobe Acrobat Reader. You will need to download Adobe Acrobat Reader if you don’t have it. If you do have it, you may need to update to the latest version. This can be done at https://acrobat.adobe.com/us/en/products/pdf-reader.html.
How do I print or save documents from my portal account?
With the document open, hovering your cursor near the top of the page to display icons that will allow you to print or save the document. You can also Right click in the document and choose Print… from the menu.
I am not receiving notifications in my email account that there is a message waiting in my portal account
In order for you to receive email notifications it is important that we have your current email address. If you change your email address, please contact your clinic as soon as possible and let them know that you need to update the email address associated with your patient portal account.
Also, check your Spam or Junk folder for notifications and add the sender to your contact list or safe list to make sure that you receive future email notifications.
Where can I see a list of my upcoming appointments?
You can view a list of all of your scheduled appointments (those scheduled in clinic, by phone, or via the portal) in the Upcoming Appointments section on the home page or in the Schedule tab under My Appointments.
My name is spelled wrong in the patient portal.
There are two steps to change your name in the patient portal:
- In the Settings tab, click on My Information, click on Edit to the right of your name. Correct your name and click Update.
- You will also need to call your clinic to make sure that the spelling of your name is correct in your chart.
I would like to quit receiving paper statements and only receive them electronically.
In the Settings tab, click Statement Notifications and check the box next to Receive only electronic statements
Can I send a message directly to my provider?
When you initiate a new message from the patient portal, that message will not go directly to your provider, but will go to the group who can most efficiently address your message based on the Category you choose when composing your message. If the message needs to be handled by your provider, it will be forwarded as appropriate.
PLEASE DO NOT REPLY TO MESSAGES THAT YOU RECEIVED MORE THAN 1-2 WEEKS AGO-these can get lost in your chart at the clinic!
Can I sign my child up for the Patient Portal?
No. Unfortunately due to privacy laws and the way that the portal is currently set up, we are unable to enroll children under age 18 in the portal.
Can my spouse/partner and I share one portal account?
No. Due to privacy laws, patients cannot share one portal account-each patient can/should sign up for their own account.
Is there an app that I can use to access the portal on my smart phone or tablet?
No, there is currently not an app, but there is a mobile compatible site so that you can easily access your portal account from your mobile devices. When you click on the portal link on our website from a mobile device, it will automatically take you to the mobile site!