Welcome to your Patient Portal

nextgen-patient-portal-logoSend and receive secure messages related to your care. Get started today!

 

The Patient Portal is a great way to communicate with your care team online to:

  • Send secure messages to your healthcare team about non-urgent issues (if you have a concern that cannot wait three business days, please contact us by phone)
  • Receive secure messages from your healthcare team regarding test results, etc.
  • Access important health information from your medical record including: medications, immunizations, and test results
  • Request appointments and get electronic appointment reminders
  • Pay your bill online
  • Get educational information about topics that interest you

 

 

Sign Up

READY TO SIGN UP?
Click the link to begin the enrollment process.
After submitting your enrollment request, you will receive an email once your request has been processed and approved.

Sign In

ALREADY ENROLLED?
Click here to log in to the secure portal.

Please note: Only established CDCHC patients are eligible to enroll in the Patient Portal. If you would like to become a patient, please call Country Doctor Community Clinic at 206-299-1600 or Carolyn Downs Family Medical Center at 206-299-1900 to schedule an appointment. Thank you.

Frequently Asked Questions

What should I do if I forget my password?

  1. Go to countrydoctor.organd click on Patient Portal. Then click on the Sign In button, which will take you to the portal login page.
  2. Click on the blue link “Need help with your username or password?” located under the username and password fields.
FAQ-patient-portal
  1. Choose ONE of the first two options:

“I have my username” – if you remember your username

OR

“I’m having problems signing in” – if you don’t remember your username

Enter the required information (this information must exactly match the information your clinic had when you originally enrolled in the portal)

  1. Click “Next”
  2. If the information provided matches, you will receive an email instructing you how to change your password and other security information
  3. If this does not work, call 206-299-1612 for assistance

What if I don’t know my username? I can’t figure out how to reset it.

You will not be able to reset your username, however, if you follow the steps above (choosing “I’m having problems signing in”) and get to the point where you are asked to reset your password and other security information, your username will display at the top of that screen. Write this down exactly as it displays, as it is case sensitive!

What if my account gets locked?

If you enter your password incorrectly four times, your patient portal account will lock. It should automatically unlock after approximately 30 minutes.

Why can’t I see my lab results?

  • Your lab results won’t display in you portal account until:
  1. Your provider has reviewed and signed off on them (usually happens within 1-3 business days)
  2. You will also need to request your health record to get the most up-to-date records transferred from your chart into your portal account (you will receive an email once this is completed).

Request your health record by hovering over the My Chart tab and selecting the Request Health Record option.

Why doesn’t the information in My Chart seem complete/updated?

You must request your health record via My Chart for the most up-to-date records to be transferred to your portal account. You must do this every time that you want your chart updated (you will receive an email once this is completed)

Why am I unable to view the document that my care team sent to my portal account?

Most of the documents sent to your portal account are PDFs and viewed using Adobe Acrobat Reader. You will need to download Adobe Acrobat Reader if you don’t have it. If you do have it, you may need to update to the latest version. This can be done at https://acrobat.adobe.com/us/en/products/pdf-reader.html.

How do I print or save documents from my portal account?

With the document open, hovering your cursor near the top of the page to display icons that will allow you to print or save the document. You can also Right click in the document and choose Print… from the menu.

I am not receiving notifications in my email account that there is a message waiting in my portal account

In order for you to receive email notifications it is important that we have your current email address. If you change your email address, please contact your clinic as soon as possible and let them know that you need to update the email address associated with your patient portal account.

Also, check your Spam or Junk folder for notifications and add the sender to your contact list or safe list to make sure that you receive future email notifications.

Where can I see a list of my upcoming appointments?

You can view a list of all of your scheduled appointments (those scheduled in clinic, by phone, or via the portal) in the Upcoming Appointments section on the home page or in the Schedule tab under My Appointments.

My name is spelled wrong in the patient portal.

There are two steps to change your name in the patient portal:

  1. In the Settings tab, click on My Information, click on Edit to the right of your name. Correct your name and click Update.
  2. You will also need to call your clinic to make sure that the spelling of your name is correct in your chart.

I would like to quit receiving paper statements and only receive them electronically.

In the Settings tab, click Statement Notifications and check the box next to Receive only electronic statements

Can I send a message directly to my provider?

When you initiate a new message from the patient portal, that message will not go directly to your provider, but will go to the group who can most efficiently address your message based on the Category you choose when composing your message. If the message needs to be handled by your provider, it will be forwarded as appropriate.

PLEASE DO NOT REPLY TO MESSAGES THAT YOU RECEIVED MORE THAN 1-2 WEEKS AGO-these can get lost in your chart at the clinic!

Can I sign my child up for the Patient Portal?

No. Unfortunately due to privacy laws and the way that the portal is currently set up, we are unable to enroll children under age 18 in the portal.

Can my spouse/partner and I share one portal account?

No. Due to privacy laws, patients cannot share one portal account-each patient can/should sign up for their own account.

Is there an app that I can use to access the portal on my smart phone or tablet?

No, there is currently not an app, but there is a mobile compatible site so that you can easily access your portal account from your mobile devices. When you click on the portal link on our website from a mobile device, it will automatically take you to the mobile site!

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